Terms of use of Vietnam visa on arrival service at Vietnamvisa.co.i;

PLEASE READ THESE TERMS AND CONDITIONS BEFORE USING VIETNAM-VISA.CN’s SERVICES.

In these Term & Conditions,  “we, our, us” refers to Vietnam-visa.cn, a local site of Vietnam-visa.com which is owned by Vietnam Discovery Travel JSC.

By using Vietnam-visa.cn’s service(s), you express your unconditional agreement with the Terms & Conditions in this document, and to follow these terms and any applicable regulations and laws. If you do not agree with the terms stated in this agreement, or are dissatisfied with the site, please contact Vietnam Discovery Travel JSC via the email address at the end of these Terms & Conditions. Your failure to follow these Terms & Conditions may result in legal action, suspension, or termination of your access to this site without notice. Vietnam-visa.cn reserves the right to change the Terms & Conditions without prior notice.

FOR VIETNAM VISA ON ARRIVAL SERVICE

VISA ON ARRIVAL (VOA)

Visa On Arrival (VOA) is the Vietnam Visa issued by The Vietnam Immigration Department, granted to you upon your arrival at Vietnam International Airports. Different from other countries, the process of obtaining a VOA in Vietnam is divided into 03 stages:

Stage 1: You apply for the Visa Approval Letter online through Vietnam-visa.cn, pay the Service Fee and wait for us to process your Visa Approval Letter (AL)

Stage 2: Once  processed, you will receive the Visa Approval Letter via your email address.

Stage 3: When  you arrive at an international airport in Vietnam, you need your Visa Approval Letter, your Passport, a completed Vietnam Visa Application form with two passport size photos, and the Stamping Fee for immigration to stamp a visa into your passport.

The Visa On Arrival is only applicable for your entry  into Vietnam through one of our international airports. Therefore, by applying for your Vietnam Visa On Arrival through Vietnam-visa.cn, you agree to enter Vietnam via our International Airport(s) and proceed with the above 3 stages.

By submitting your application form, you certify that the information you provide is genuine, correct and lawful to Vietnam Immigration Laws. Any misleading information provided by you is subject to Vietnam Immigration Laws.

VISA APPROVAL LETTER (AL)

The Visa Approval Letter is an official letter issued by the Vietnam Immigration Department that allows you to obtain a Vietnam Visa upon your arrival at one of Vietnam’s  International Airports. Without  this approval letter you can not apply for a Vietnam Visa On Arrival.

Important note: The Approval Letter is required to present at your departure airport before you taking your flight to Vietnam.

PROCESSING TIME

Once your payment has been received, Vietnam-visa.cn’s system will email payment confirmation, and then you will receive another email, “The Processing Notification”, informing you that the processing of your application has commenced.

The processing of the application depends on the processing type that you applied for; it includes normal processing (2 working days), urgent processing (1 working day) and super urgent processing (2 or 4 working hours).

Please note:

Processing  time is subject to Vietnam-Visa’s Business hours which are 8:15am to 17:30pm (GMT+7) Monday to Friday; and also based on the processing times of the Vietnam Immigration Department, which is normally 8.00am to 10.30am and from 13.30pm to 15.00pm (GMT+7) Monday to Friday. Processing time is also subject to Vietnam National Public Holidays.

The Vietnam Immigration Department may delay and/or deny the visa processing without any explanation. Vietnam-visa.cn has no responsibility for any delay, cancellation, financial and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delay or denial.

In special cases, additional documents  or confirmation of details may be required and processing time may be longer than usual. In such cases, we will inform you by email.

FEES

By sending  your Visa Application to Vietnam-visa.cn, you agree to pay all fees relating to Vietnam Visa On Arrival which includes a Service fee and Stamping fee.

Service Fee

The Service  Fee is charged by Vietnam-visa.cn to apply for your Approval Letter from the Vietnam Immigration Department. The fee is collected fully before we commence processing your application.

The  successful payment of the service fee will be confirmed via a  “Notification of Successful Payment” email. We are not responsible for any situations that arise due to unsuccessful payment.

Any additional  charges associated with your Bank or Financial Institution(s) that occur during the payment process are accounted to you and your account regardless what your payment method is.

Stamping Fee

The Stamping Fee is charged by the Vietnam Immigration Department to complete your Visa On Arrival application and get your visa stamped onto your passport.

The fee is paid in cash (USD is highly recommended) directly to the Immigration Officer at Vietnam International Airport(s) on your arrival. Vietnam-visa.cn is not responsible for any exceeding amounts result from inaccurate exchange rate when you pay in other currencies.

You are also supposed to pay all additional fees if you wish to modify/correct any personal information in your Visa Approval Letter which was issued by Vietnam Immigration Department upon your arrival.

CANCELLATION AND REFUND POLICY OF VIETNAM VISA ON ARRIVAL SERVICE

Vietnam-visa.cn reserves the right to decline to process your visa application for any reasons, including but not limited to an incomplete application, insufficient processing time, or unusual circumstances. In such cases, a full refund of the Service Fee will be given.

For any reason you wish to cancel your application before you make your payment of the Service Fee, you can do so without any charge and penalty even in case you do not inform us.

For any reason you wish to cancel your application before we start to process the service, you can do so without any charge or penalty applied. If so, it is required to send an official cancellation request in written format (email/letter) to Vietnam-visa.cn before our “Processing Notification” email being sent to your registered email address.  In such case, a full refund will be given.

For any reason you wish to cancel your application after the “Processing Notification” email being sent to your registered email address via our system, no refund will be given and the service will be completed automatically.

No refund will be given once your Visa Approval Letter was approved by the Vietnam Immigration Department and was delivered to you via your registered email address/phone number.

In case you cannot receive your Visa Approval Letter on time for any reasons as confirmed by us via the “Processing Notification”, please immediately contact us via email [email protected] or through our hotline at +84.946.583.583. Failure to do so also results in no refund.

We are not responsible for any loss/delay caused by technical errors; wrong email address or information provided by applicant without noticing us in advance.

No cancellation and no refund will be made in case you decline to get your Visa Approval Letter containing incorrect details caused by your mistakes. We strongly recommend you to check your Visa Approval Letter against your passport and personal information right after receiving and before your flight.

The Service Fee will be refunded fully if your Visa application is declined by the Vietnam Immigration Department.

Should there is any mistake(s) created by Vietnam-visa.cn on your Approval Letter during the issuing process, Vietnam-Visa is responsible to re-obtain a new Approval Letter following your original application details for you without any surcharge(s) and refund 100% of the Service Fee of your application. In addition to that we commit to provide an One Month Single Entry Vietnam Visa-On-Arrival for one applicant of your next application without the Service Fee applied or a free of charge Transport Transfer on your departure at the end of your trip.

For any reason, if you cancel/delay/change any details of your trip to Vietnam including but no limited as your routines, your staying duration, date of arrival/departure, method of entrant to how the issued Visa Approval Letter is no longer applicable for your new plan, no cancellation and no refund will be given. In this case, it is suggested to apply a new visa application with a new Service Fee applied respectively to our quoted fee(s).

The refund process may take from 15-20 working days depending on your Bank/Financial Institution working process. Any additional charges associated with your Bank or Financial Institution(s) that occurs during the refund process are accounted to you and your account regardless what your payment method had used. Vietnam-visa.cn is only responsible for our Bank/Financial Institution’s charges from our side of the refund process.

FOR VIETNAM VISA EXTRA SERVICE(S)

FAST-TRACK SERVICE

Fast-Track Service is our service designed to assist you on obtaining the Vietnam Visa stamped onto your Passport at Vietnam Immigration Counter on your arrival.

AIRPORT TRANSFER SERVICE

Airport Transfer Service is our service designed to transport you from our International Airport(s) to your hotel within the city center and vice versa.

CANCELLATION AND REFUND POLICY OF OUR EXTRA SERVICE(S)

For any reasons, if you cancel your order on our extra services before you make your payment, you can do so without any charge and penalty even in case you do not inform us.

For any reasons, if you cancel your order details after your payment and you send us an Official Cancellation request in written form (Email/letter) at least 72 working hours prior to your registered landing time; a full refund of your service fee will be arranged without any charge and penalty.

We don’t accept any Cancellation request within 72 working hours prior to your registered landing time for any reasons. In such case, no penalty is applied and no refund will be given.

For any reasons, if you change your order details after your payment and send us an Official Amendment request in written form (Email/letter) at least 36 working hours prior to your registered landing time, we will re-arrange the service(s) for you without any penalty or surcharges. Should you failed on requesting us following such conditions and that leads to the failure of our service delivery, no penalty is applied and no refund will be given.

Within 36 working hours prior to your registered landing time, we don’t accept your Amendment request for your personal reasons. Should there is any changes or delayed with your flight schedule due to external elements such as natural disasters/delayed by courier, it is required to inform us immediately and no later than 06 hours of your new landing time via our hotline at (+84).946.583.583 or (+1) 559. 922.2468 for our appropriate service adjustment. Should you failed on contacting us following such conditions and that leads to the failure of our service delivery, no penalty is applied and no refund will be given.

On your arrival date, for any reasons you cannot receive the service(s) and you do not call our hotline (+84).946.583.583 or (+1) 559. 922.2468  within 02 hours since your landed time or not follow our Hotline’s instructions, no refund will be given.

Full refund of the service fee will be made if you cannot receive the service(s) due to our fault in these 02 following cases:

+ You cannot find our representative(s) at the arrival airport even though you call us at our hotline (+84).946.583.583 or (+1) 559. 922.2468  and follow our instruction.

+ You get no answer or no assistance upon contacting us within 02 hours since your landed time via our hotline when you cannot find our representative(s) at the arrival airport.

In addition to that we commit to provide a Fast Track service for one applicant of your next application without any Service Fee applied or a free of charge Airport Transfer service on your departure at the end of your trip.

The refund process may take from 15-20 working days depending on your Bank/Financial Institution working process. Any additional charges associated with your Bank or Financial Institution(s) that occurs during the refund process are accounted to you and your account regardless what your payment method had used. Vietnam-visa.cn is only responsible for our Bank/Financial Institution’s charges from our side of the refund process.

PAYMENTS

For all of our services, we accept these 04 below payment methods (For more details, please check our Payment-Guideline):

Method 1: Pay by Credit Card, VISA Card, MasterCard, American Express, JCB, Diners Club… through www.OnePay.vn

Method 2: Pay through www.paypal.com using your credit card via our Paypal Address: [email protected]

Method 3: Bank transfer

You can make the payment directly to our bank account:

Account name: Bui Trung Thanh

Account No.: 664 667 39 (pay in VND) – 664 670 39 (pay in USD)

Bank name: Asia Commercial Bank (ACB)

Bank address: ACB – PGD TRAN DUY HUNG, 216 Tran Duy Hung, Hanoi, Vietnam

Swift Code: ASCBVNVX

After making your payment, please send us your receipt so that we can track your payment and process your visa approval letter per your request.

Method 4: Pay in cash at our office

Our office address: Vietnam Visa Support Department – Vietnam Discovery Travel JSC

23rd Floor, Vinaconex 9 Building, Pham Hung Road, Me Tri, Tu Liem, Hanoi, Vietnam

Regardless what your payment method is, any additional charges associated with your Bank or Financial Institution(s) that occurs during your payment process are accounted to you and your account. Vietnam-visa.cn is not responsible for any of such charges.

DISCLAIMER

Due to reasons beyond Vietnam-visa.cn’s control, we cannot guarantee that you will receive all confirmation and notification emails. These reasons might include; email failure, incorrect email address, emails going into your spam folder etc. if you don’t receive any correspondence regarding your approval letter, you are required to contact our Support Team at least 2 days prior to your arrival date. Vietnam-visa.cn will not be responsible for any loss or damage, this includes any request for a refund.

Applicants are responsible for checking the accuracy of the information in their approval letter. For any mistakes, applicants are required to contact us immediately for correction, otherwise the applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval for free, and if it is on the applicants’ part, the applicants must pay the full fee to obtain a new approval letter. The process of getting a new letter of approval will take 1-2 working days, so it is recommended that applicants check the accuracy of the approval letter carefully as soon as it is received.

Vietnam visa approval letters are usually issued with other applicants names and details, therefore you may find your name, passport number and date of birth in the same letter as other people. In you prefer a private letter, a request should be sent to our  [email protected] team. Vietnam-visa.cn is not accountable for any issues regarding an applicants personal details arising from a group approval letter.

PRIVACY

Please direct your attention to our Privacy Statement, by which you also agree to be bound when using Vietnam-visa.cn. Privacy Statement is a part of this agreement.

Communications: By using this site and our services you give Vietnam-visa.cn your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.

SECURITY

You are responsible for maintaining the confidentiality of your User ID (login) and password on Vietnam-visa.cn. You are responsible for all usage of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized usage of your User ID. Please refer to our Privacy Statement that governs submitted & distributed information.

ENTIRE AGREEMENT

This agreement along with the Privacy Statement constitutes the entire agreement between you and Vietnam-visa.cn and supersedes any and all prior agreements, statements or representations regarding Vietnam-visa.cn. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of Vietnam.

CONTACTING OUR TEAM

If you have any questions about our Terms & Conditions, please contact us at [email protected]. You may also reach us by post or in person at: Vietnam Discovery Travel JSC., 23rd floor, Vinaconex 9 Tower, Pham Hung Street, Me Tri Ward, Tu Liem District, Hanoi, Vietnam./.